PureCloud supported languages


The PureCloud user interface is available in these languages:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • Danish
  • Dutch
  • English

  • Finnish
  • French
  • German
  • Italian
  • Japanese

  • Korean
  • Norwegian
  • Polish
  • Portuguese

  • Spanish
  • Swedish
  • Thai (beta)
  • Turkish

The table below lists PureCloud's current language support for:

  • Speech recognition (ASR)
  • Text-to-speech (TTS)
  • IVR system prompts
  • Estimated wait time (EWT), position in queue (PIQ), and caller collect input verification
  • Telephony user interface (TUI)

For a list of supported call analysis languages for outbound campaigns, see Supported call analysis regions.

Note: PureCloud uses a single female voice for each language. PureCloud does not currently support multiple genders or multiple voice characters for TTS.

Language Region Language tag IVR system prompts EWT, PIQ, and caller collect input verification TUI Speech recognition Text-to-speech
Chinese Simplified - People's Republic of China  zh-CN
Traditional - Hong Kong S.A.R. zh-HK  
Danish Denmark da-DK
Dutch Netherlands  nl-NL
English Australia  en-AU
Great Britain  en-GB
United States  en-US
Finnish Finland fi-FI
French France
(Beta)
fr-FR
Canada  fr-CA
German Germany  de-DE
Italian

Italy

it-IT

Japanese*

Japan ja-JP
Norwegian Norway nb-NO
Portuguese Brazil  pt-BR
Spanish Spain
(Beta: TUI, speech recognition, and text-to-speech)
es-ES
United States  es-US
Swedish Sweden  sv-SE
Thai* Thailand  th-TH

Notes:
  • Due to language model size, when Japanese is enabled PureCloud currently allows English as the only other language in the org.
  • Support for Thai is limited and under active translation, but will be generally available in a future release.

Keep in mind the following:

  • ASR and TTS are provided by proprietary technology. PureCloud does not currently support third party vendors. 
  • PureCloud's IVR system audio files are contained in a library of provided prompts that can be used "out of the box" or updated by the flow author. These prompts cover standard sets of data, including dates, monetary, numbers, ordinals, and some phrases used by features for error handling (speech recognition errors). 
  • Analytics and keyword spotting are not currently available in PureCloud.

Sublocale support

PureCloud supports specific dialects with ASR and TTS for spoken words. However for written words, all varieties of a given language, such as US and British English, use the same UI localization. Currently, the default standard is the US format (for example, DD/MM/YYYY and 12-hour clock), but future releases will include support for various date-time formats and "start of week" settings applicable to various subregions.