PureCloud Softphone does not update successfully on Windows 7 or Windows 2008 R2 systems


Problem

When updating PureCloud Softphone on a Windows 7 system or Windows 2008 R2 system, the following certificate-related error message appears:

Solution

The PureCloud Softphone install uses a driver that requires Microsoft SHA-256 certificates, which Windows 7 and Windows 2008 R2 do not support. For assistance, see KB3125574 or contact PureCloud Customer Care.