PureCloud self support


Resource Center

For self support, access the Resource Center directly or open the Help menu by clicking the Help icon in the lower left.Help icon

  • See information related to your task by clicking Help with this Page
  • Open the Resource Center home page and find what you need from the Resource Center link. 
  • Click Contact Support to contact your organization’s designated recipient of technical and non-technical issues.
  • Learn how PureCloud handles your organization’s sensitive data from the Privacy Policy link.
  • Learn what’s new in PureCloud by clicking the Release Notes link. 
  • Check the PureCloud version and read the terms and conditions by clicking the About PureCloud link. 

Genesys Cloud eLearning

If you haven’t already, sign up for a free Genesys Beyond account to receive access to the following eLearning modules:

*  Introduction to Genesys Cloud includes the following nine modules for agents and/or supervisors

  • Introduction to Genesys Cloud: Working Together
  • Introduction to Genesys Cloud for Agents: The Basics
  • Introduction to Genesys Cloud for Agents: Interactions
  • Introduction to Genesys Cloud for Agents: Analytics
  • Introduction to Genesys Cloud for Supervisors: Setting Up Genesys Cloud
  • Introduction to Genesys Cloud for Supervisors: Managing Agents
  • Introduction to Genesys Cloud for Supervisors: Analytics
  • Introduction to Genesys Cloud for Supervisors: Reporting
  • Introduction to Genesys Cloud for Supervisors: Advanced Management