Genesys Cloud for Zendesk content list
This article lists all relevant content for Genesys Cloud for Zendesk.
General
- About integrations
- About the Genesys Cloud embedded clients
- Integration features
- Genesys Cloud contact center features
Integration
- Client interface
- Client interface
- Interactions in the client menu
- Interaction Log in the client menu
- New Interaction in the client menu
- Agent Performance in the client menu
- User Inbox in the client menu
- Agent Schedule in the client menu
- Queue Activation in the client menu
- Settings in the client menu
- Genesys Cloud in the client menu
- Help in the client menu
- Status
- Phones
- Click-to-dial
- Interaction logs
- Call forwarding
- Notifications
- Queue activation
- Call history
- Evaluations
- Shift trade and time off requests
- Voicemail
- Co-browse
- Screen share
- Calls
- Callbacks
- Outbound dialing
- Chats
- Emails
- Messages
- Voicemails
- Troubleshoot
- Call forwarding
- Interactions
- Queues
- WebRTC phones
- Miscellaneous
- Enable server-side logging
