PureCloud FAQs


A


Access control

Account settings

ACD emails

ACD messages

Administrators

AppFoundry 

Architect 

Authentication 

AWS Direct Connect for PureCloud

B


Billing

Bots

Business users 

BYOC 

BYOC Cloud 

BYOC Premises 

C


Callbacks 

Canned Responses

Chat 

Contact center agents 

Contact center managers 

D


Data actions 

Data storage

Desktop App 

Dialogflow

Documents 

Documents admin 

E


Edge Remote survivability

Edges

Enhanced 911

Evaluations

External Contacts

F


Fax

Firewall

G


General

Geolocation

Groups


H


I


Integrations

IP Address

J


K


L

Legal


M


Mobile apps

N


O


Ordering

Outbound dialing

P


Payment and refunds

Phone history

Phones

Pricing and billing

PureCloud Embeddable Framework

PureCloud for Chrome

PureCloud Firefox

PureCloud for Salesforce

PureCloud for Zendesk

PureCloud Voice (general)

PureCloud Voice porting numbers

PureCloud Voice billing

PureCloud web-based (WebRTC) phone

Q


Quality Management

Queues

R


Recordings

Reports

S


Sales

Schedules

Screen recording

Scripts

Security

Single sign-on

Sites

Support

T


Text-to-speech

Troubleshoot

Trunks

U


V


Virtual Desktop Infrastructure

Voicemail

W


Web proxies

Workforce Management

X


Y


Z