Publish the knowledge base
Genesys no longer offers the original knowledge workbench version. Customers can continue to use an existing original knowledge workbench installation; however, Genesys encourages existing knowledge workbench customers to migrate to knowledge workbench V2. For more information, see About the knowledge workbench V2.
After you create, train, and test the knowledge base, publish it.
Note: Other native applications can use published knowledge bases to surface knowledge for agents and customers.
- Access the knowledge workbench from the link provided by your administrator.
- Open the knowledge base that contains the language to test.
- Click Publish. The system publishes the knowledge base.
If the knowledge base publishes without errors, the system returns a message indicating that the publish process completed successfully.