Publish the knowledge base

After you create, train, and test the knowledge base, publish it.

  1. Access the knowledge workbench from the link provided by your administrator. 
  2. Open the knowledge base that contains the language to test.
  3. Click Publish. The system publishes the knowledge base.

If the knowledge base publishes without errors, the system returns a message indicating that the publish process completed successfully.

Note: Other native applications can use published knowledge bases to surface knowledge for agents and customers.