Publish the knowledge base - Genesys Cloud Resource Center

Feature deprecation: For more information, see Deprecation: Knowledge workbench V1.

After you create, train, and test the knowledge base, publish it.

Note: Other native applications can use published knowledge bases to surface knowledge for agents and customers.

Access the knowledge workbench from the link provided by your administrator.
Open the knowledge base that contains the language to test.
Click Publish. The system publishes the knowledge base.

If the knowledge base publishes without errors, the system returns a message indicating that the publish process completed successfully.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.