Predictive Engagement prerequisites
Web messaging: Feature coming soon
Administrators fulfill these prerequisites before configuring Predictive Engagement. For more information, see About Predictive Engagement.
Prerequisites
- Predictive Engagement feature enabled in your organization. For more information, contact your designated Customer Success Manager.
- Genesys Cloud 1, Genesys Cloud 2, or Genesys Cloud 3 license. A Genesys Cloud 2 or Genesys Cloud 3 license is required for proactive web chat with Predictive Engagement.
- The following Predictive Engagement administrator permissions:
- Journey > Action Map > All
- Journey > Action Target > All
- Journey > Customer > All
- Journey > Event > All
- Journey > Outcome > All
- Journey > Report > All
- Journey > Segment > All
- Journey > Settings > All
- Journey > Snippets > All
- Journey > Visit > All
- Widgets > Widget Deployment > All
- The appropriate Predictive Engagement permissions assigned to agents and other Genesys Cloud users. For more information, see Predictive Engagement permissions overview.
- Genesys Cloud widget for Predictive Engagement configured and deployed on your website. For more information, See Prepare widgets for Predictive Engagement.