Ports and services for VoIP phones under BYOC Cloud
This reference article lists the ports required for access to specific services for VoIP phones under BYOC Cloud. For more information on other ports and services you may need to configure on your firewall, see About ports and services for your firewall.
|Zero-Touch Provisioning||tcp/443 (HTTPS)||Polycom ZTP†||The secure connection an unconfigured Polycom device will make to discover its initial configuration.|
|Genesys Cloud Global Phone Provisioning (AWS)||The connection a phone makes for organization level configuration.|
|Genesys Cloud Edge devices||The connection a phone makes for VoIP configuration.|
|Signaling||tcp/8061 (SIPS)*||Genesys Cloud Edge devices||The connection for VoIP signaling (dialing, ringing, etc. for inbound and outbound calls).|
|Media||udp/16384-32768 (RTP/SRTP)||Genesys Cloud Edge devices||The transmission of streaming media (audio).|
† Third-party service; not hosted by Genesys Cloud.
|December 14, 2020||Broke out the main sections of the larger Ports and services for your firewall article into smaller articles. Created this article to cover the ports and services for VoIP phones under BYOC Cloud.|