About account settings

Account Settings allows administrators to view current and historical Genesys Cloud usage information, including users, devices and resources, as well as access advanced administrative settings for your Genesys Cloud organization.

To access the Account Settings, you must have Directory > All Permissions permission.


See how many licenses your organization is using. Upgrade your subscription and gain access to more functionality.

Genesys Add Ons

Add certain upgrades to your organization through self-service, including adding Genesys Cloud Voice or BYOC Cloud telephony services to your subscription.

Configure organization settings

Organization settings allow you to enable or disable voicemail, disable location detection, manage invite links, change the default language, and specify a domain. You can also add an email address destination for user-submitted issues, and see audits for administrative functions in the audit log viewer.