Assign DID and toll-free numbers

Prerequisites

  • Telephony > Plug-in > All permission (included in the Telephony Admin role)

View all or search for specific DID or toll-free numbers and review assignee details in the Assignments tab.

Note: If you assign a DID number to multiple users, only the first person assigned to the number appears on the Assignments tab.
Column Description
DID Number The numbers, listed in numeric order, assigned to a user, call or message route, group, or phone. 
Filter by DID Number search box Type the first few digits of the number that you want to find and select the appropriate match.
Type The category to which the number was assigned: User, call or message route, group, or phone.
Assignee The user, or call or message route to which the number was assigned. The entry is a link that provides details about the configuration.



  1. Click Admin.
  2. Under People and Permissions, click People.
  3. Use the Active and Inactive People box to narrow your search.
  4. Use Search or filters to further narrow your search.
  5. Click the person to whom you want to assign a number.  
  6. Click the Person Details tab, click View Edit Mode, and click Edit in Contact Information. 
  7. In the Phone area, add the number to the appropriate phone.
  8. Optionally indicate whether the phone number is the user's primary phone number and if the phone accepts text messaging (SMS).
  9. Click Save.



  1. Click Admin.
  2. Under Routing, click Call Routing.
  3. Click . 
  4. In the Name field, type a unique call routing name. This name appears in your list of entries on the Call Routing page.
  5. To add phone numbers to associate with the configuration, do the following:
    1. Under Addresses, click .
    2. Type the complete telephone number string in numeric format only.
    3. Click Submit.
  6. Repeat step 5 to add more telephone numbers.
  7. Click Save.


  1. Click Admin.
  2. Under Directory, click Groups.
  3. Find the group that you want to add a group phone number to and click the group's icon.
  4. In the details panel, set Enable Calls to On and then click Edit.
  5. In the Group Phone Number box, type the phone number for the group.
  6. Click Save. The group phone number displays in the group contact information.


  1. Click Admin.
  2. Under Telephony, click Phone Management.
  3. Find the stand-alone phone and click it to open the Phones page.
  4. In the Phone tab, confirm that the Standalone Features selector is On.
  5. Click the Line Keys tab.
  6. In the Key Label field, type a key label name.
    Note: The Key Label field is pre-populated with the Key Label name configured in the Base Line Appearance field.
    Note: The key label names appear next to the function keys on the physical phone.
  7. In the Line Appearance Id box, type a name, without spaces or symbols.
  8. To use more line keys for this line appearance, check the Span appearance to remaining keys check box. 
  9. To disable other line keys for this line appearance, clear the Span appearance to remaining keys check box.
  10. To assign a number, type the number in the DID box.
    Note: When a number is the emergency callback number (ANI), confirm that the number is registered with your carrier to show the correct address for emergency services.
  11. To add an extension or extensions, fill in the Assign Extensions box, type the number, and click +.
  12. To create a line appearance setting with default configuration settings, click Save Phone.
  13. To create a line appearance setting with custom configuration settings, select the arrow next to the Configuration topic you want to configure, and modify the settings. 
  14. Click Save Phone.


  1. Click Admin.
  2. Under Telephony, click DID Numbers.
  3. In the Assignments tab, click Filter by DID Number, type the number you want to find, and select the appropriate match from the results.
  4. To view details about the number assignment, click the link in the Assignee column. One of the following occurs:
    • If the number is assigned to a user, the user's Profile page displays.
    • If the number is assigned to a call or message route (IVR), the Call Routing page or the Message Routing page opens.



  1. Click Admin.
  2. Under Telephony, click DID Numbers.
  3. In the Assignment tab, click Filter by DID Number, type the number you want to find, and select the appropriate match from the results.
  4. To remove the number from a user, do the following:
    1. In the Assignee column, click the link of the user associated with the number. The People displays.
    2. On the Person Details tab, click View Edit Mode, and click Edit in Contact Information. 
    3. Find the number that you want to remove and clear it from the box.
    4. Click Save.
  5. To remove the number from a call or message route, do the following:
    1. In the Assignee column, click the link of the call or message route (IVR) associated with the number. The Call Routing page or the Message Routing page displays.
    2. In the Called Addresses box, find the number you want to remove and click the red X.
    3. Click Save Configuration.