Navigate PureCloud


To learn basic navigation through PureCloud, click the following images for details about the user interface.

Business users

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Main menu
Help
Relationships in the profile
Personal settings
Chat
Video Chat
Calls
Inbox
Search
Favorites
Chat
Email
Video chat
Phone call
Profile photo
Chat roster
Contact card
Favorite
Favorite group
Hide
Activity Stream
Directory
Documents
Open a video call
Admin

Contact center agents

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Current interaction
Interactions
Active Interactions
Start a new call
Incoming interaction
Selected interaction
Interaction in ACW
Interaction controls
Canned Responses
Wrap-up codes
Agent Assistance
Get interaction URL
Notes
Main menu
On/Off Queue
Search
Help
Hide
Personal settings
Favorites
Inbox
Calls
Video Chat
Chat
Activity Stream
Directory
Documents
Performance
Admin

Contact center managers

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Dashboard tabs
Dashlets
Main Menu
Performance
Reports
Admin
On/Off Queue
Search
Help
Activity
Directory
Documents
Favorites
Chat
Video Chat
Calls
Inbox
Agent Assistance
Interactions
Invite people
Alerts icon