Microsoft Exchange Connector overview


Feature deprecation: On July 1, 2020, Genesys ended support for this Bridge connector integration. The end of support date is one of the scheduled milestones in the Bridge platform deprecation. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The Microsoft Exchange Connector creates email distribution lists in Exchange that match the membership of Genesys Cloud groups. This connector monitors groups throughout the day and sends updates (names only) to the Exchange server when people are removed or added. This connector supports Exchange hosted by Office 365.

Get started adding data from Microsoft Exchange.

Supported Not supported
  • Authenticate Bridge Server service account
  • Failover support
  • Create group in Exchange
  • Update group in Exchange
  • Delete person in Exchange
  • Create group in Genesys Cloud
  • Update group in Genesys Cloud
  • Update photo in Genesys Cloud
  • Update photo in Exchange
  • Delete group in Genesys Cloud