Microsoft Exchange Connector overview

Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

The Microsoft Exchange Connector creates email distribution lists in Exchange that match the membership of Genesys Cloud groups. This connector monitors groups throughout the day and sends updates (names only) to the Exchange server when people are removed or added. This connector supports Exchange hosted by Office 365.

Get started adding data from Microsoft Exchange.

Supported Not supported
  • Authenticate Bridge Server service account
  • Failover support
  • Create group in Exchange
  • Update group in Exchange
  • Delete person in Exchange
  • Create group in Genesys Cloud
  • Update group in Genesys Cloud
  • Update photo in Genesys Cloud
  • Update photo in Exchange
  • Delete group in Genesys Cloud