Messaging platforms overview


PureCloud’s ACD messaging allows agents to respond to interactions from various channels. PureCloud currently supports Facebook Messenger, Twitter Direct Message, and LINE Messaging.

Once you create a messaging app using the method outlined by the third-party messaging service, you can then link that app to PureCloud by configuring the ACD messaging integration from the Platforms page. Each third-party channel requires specific configuration settings to integrate with PureCloud. 

You can configure one or more ACD messaging integrations for each channel. This process allows organizations with multiple accounts on a single channel to configure ACD messaging integrations with each of those accounts within their organization.

For more information on how to configure ACD messaging integrations for your channel of choice, see About messaging platforms.