Manage PureCloud embedding with the PureCloud embedded clients


Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

You can manage the embedding of PureCloud in other applications with the Restrict PureCloud Embedding setting in PureCloud. This setting prevents other applications from embedding PureCloud as an iframe. However, because the PureCloud embedded clients are iframes, enabling this setting prevents the PureCloud embedded clients from appearing in third-party products.

By default, Restrict PureCloud Embedding is not enabled in your PureCloud organization. If you use a PureCloud embedded client, before enabling this setting, first add the domains that the embedded clients access to the domain whitelist in your PureCloud organization. If you do not add these domains, then the embedded clients will not work.

Important: When you enable or disable Restrict PureCloud Embedding, users must log out and log back in to their embedded clients for any changes to take effect.

To enable the setting and add domains, follow these steps:

  1. In PureCloud, click Admin.
  2. Under Account Settings, click Organization Settings
  3. Click the Settings tab.
  4. In the Security & Compliance section, enable the setting and add domains.
    1. Click Restrict PureCloud Embedding.
    2. Add domains to Allow Embeddable Domain(s).

The following table lists the domains that each PureCloud embedded client must be able to access. 

PureCloud embedded client Domain
PureCloud Embeddable Framework Parent domain.
PureCloud for Chrome chrome-extension://onbcflemjnkemjpjcpkkpcnephnpjkcb
PureCloud for Firefox moz-extension://*
PureCloud for Salesforce *.salesforce.com, *.force.com
PureCloud for Zendesk *.zendesk.com

For more information about Restrict PureCloud Embedding, see Manage PureCloud embedding.

For more information about the integrations, see About the PureCloud browser extensionsAbout PureCloud Embeddable Framework, About PureCloud for Salesforce, and About PureCloud for Zendesk.