Log in to the CX digital agent workspace

Log in after you receive an invitation email or link from an administrator. You may want to bookmark your login page.

Note: If you have not received your invitation email, check your Junk email folder for an email from no-reply@mypurecloud.com.

Login URL

The access URL for the CX digital agent workspace follows this format:

apps.<Genesys Cloud AWS region>.com/digital-desktop

The Genesys Cloud AWS region name is the region name which was assigned based on the location of your organization.

Example:

Your organization is located in Canada, so your AWS region name is “ca-central-1”.

In this case, the CX digital agent workspace login URL is:

https://apps.cac1.pure.cloud/digital-desktop

AWS regions for Genesys Cloud

This table helps you identify your AWS region name.

AWS region AWS region name Region in Genesys Cloud login CX digital agent workspace login URL
US East (N. Virginia) us-east-1 Americas (US East) https://apps.mypurecloud.com/digital-desktop
US East 2 (Ohio)
us-east-2 Americas (US East 2) https://apps.use2.us-gov-pure.cloud/digital-desktop
US West (Oregon) us-west-2 Americas (US West) https://apps.usw2.pure.cloud/digital-desktop
Canada (Canada Central) ca-central-1 Americas (Canada) https://apps.cac1.pure.cloud/digital-desktop 
South America (São Paulo) sa-east-1 Americas (São Paulo) https://apps.sae1.pure.cloud/digital-desktop
EU (Frankfurt) eu-central-1 EMEA (Frankfurt) https://apps.mypurecloud.de/digital-desktop
EU (Ireland) eu-west-1 EMEA (Dublin) https://apps.mypurecloud.ie/digital-desktop
EU (London) eu-west-2 EMEA (London) https://apps.euw2.pure.cloud/digital-desktop 

Asia Pacific (Mumbai)

ap-south-1 Asia Pacific (Mumbai) https://apps.aps1.pure.cloud/digital-desktop
Asia Pacific (Seoul) ap-northeast-2 Asia Pacific (Seoul) https://apps.apne2.pure.cloud/digital-desktop
Asia Pacific (Sydney) ap-southeast-2 Asia Pacific (Sydney) https://apps.mypurecloud.com.au/digital-desktop
Asia Pacific (Tokyo) ap-northeast-1 Asia Pacific (Tokyo) https://apps.mypurecloud.jp/digital-desktop

If you are unsure of your region, contact your Genesys Cloud administrator. Alternatively, try these work-arounds.

  • First time log in: Access the Genesys Cloud login URL for each region. Log in will be successful only with the URL corresponding to your organization’s region.
  • Currently logged in: (Web app only) The web app URL corresponds to your organization’s region.
For more information about AWS regions, see AWS regions for Genesys Cloud deployment.