Locate the Genesys Agent Assist in the agent workspace
Access to the following menu options:
- Admin > Roles/Permissions
- Admin > Queues
- Admin > Assistants
- Admin > Messenger configuration
- Admin > Messenger deployment
The following permissions:
- Assistants > Assistant > View
- Assistants > Queue > View
- Knowledge > All permissions
- Conversation > Suggestions > All permissions
Genesys Agent Assist helps agents to search for answers to customer questions.
To access Genesys Agent Assist, click the lightbulb icon at the right side of the Interactions pane.
Once the Genesys Agent Assist pane is active, you can drag it on your workspace and place it according to your needs.