Integration features - Genesys Cloud Resource Center

Genesys Cloud offers the following integrations. For a summary of weekly releases, see Release notes.

Chat integrations

Feature	Learn more
Bitbucket	Set up a Bitbucket integration
Generic	Set up an integration using the Generic Webhook
Github	Set up a GitHub integration
Jenkins	Set up a Jenkins integration
JIRA	Set up a JIRA integration
PagerDuty	Set up a PagerDuty integration
Pivotal Tracker	Set up a Pivotal Tracker integration
StatusPage	Set up a StatusPage integration
Trello	Set up a Trello integration
UserVoice	Set up a UserVoice integration
Zendesk	Set up a Zendesk integration

Collaboration integrations

Feature	Learn more
Microsoft Teams	About the Microsoft Teams integration
Zoom	About the Zoom Meetings integration About the Zoom Phone integration

Contact center integrations

Feature	Learn more
Bots	About bots About the Amazon Lex integration About the Google Dialogflow integration About Genesys Dialog Engine
Data actions	About data action integrations About the Adobe data actions integration About the AWS Lambda data actions integration About the Google data actions integration About the Genesys Cloud data actions integration About the Microsoft Dynamics 365 data actions integration About the Salesforce data actions integration About the web services data actions integration (Genesys Cloud service) About the Zendesk data actions integration
Embedded clients	About the Genesys Cloud embedded clients About the Genesys Cloud browser extensions (Genesys Cloud for Chrome, Genesys Cloud for Firefox) About Genesys Cloud Embeddable Framework About Genesys Cloud for Microsoft Teams About Genesys Cloud for Salesforce About Genesys Cloud for Zendesk
Email	About the custom SMTP server integration for outbound emails
External contacts	About the Salesforce External Contacts Sync integration
Quality management	About the AWS S3 recording bulk actions integration
Speech and text analytics	Genesys Cloud voice transcription Set up a Voci V-Spark transcription and speech analytics integration
Speech-to-text (STT) engines	About speech-to-text (STT) engines
Text-to-speech (TTS) engines	About text-to-speech (TTS) engines

Single sign-on integrations

Feature	Learn more
Google Workplace	Add Google Workplace as an SSO provider
Generic single sign-on provider	Add a generic single sign-on provider
Microsoft ADFS	Add Microsoft ADFS as an SSO provider
Microsoft Azure AD Premium	Add Microsoft Azure AD Premium as an SSO provider
OneLogin	Add OneLogin as an SSO provider
Okta	Add Okta as an SSO provider
Ping Identity	Add Ping Identity as an SSO provider
Salesforce	Add Salesforce as an SSO provider

SCIM (Identity Management) integrations

Feature	Learn more
Azure Active Directory	Configure Azure Active Directory for Genesys Cloud SCIM
OneLogin	Configure OneLogin for Genesys Cloud SCIM

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.