Integration features
Genesys Cloud offers the following integrations. For a summary of weekly releases, see Release notes.
Feature | Learn more |
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Bitbucket | Set up a Bitbucket integration |
Generic | Set up an integration using the Generic Webhook |
Github | Set up a GitHub integration |
Jenkins | Set up a Jenkins integration |
JIRA | Set up a JIRA integration |
PagerDuty | Set up a PagerDuty integration |
Pivotal Tracker | Set up a Pivotal Tracker integration |
StatusPage | Set up a StatusPage integration |
Trello | Set up a Trello integration |
UserVoice | Set up a UserVoice integration |
Zendesk | Set up a Zendesk integration |
Feature | Learn more |
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Microsoft Teams | |
Zoom |
Feature | Learn more |
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Bots | |
Data actions |
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Embedded clients |
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External contacts | |
Quality management | |
Speech and text analytics | |
Speech-to-text (STT) engines | |
Text-to-speech (TTS) engines |
Feature | Learn more |
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Google Workplace | Add Google Workplace as an SSO provider |
Generic single sign-on provider | Add a generic single sign-on provider |
Microsoft ADFS | Add Microsoft ADFS as an SSO provider |
Microsoft Azure AD Premium | Add Microsoft Azure AD Premium as an SSO provider |
OneLogin | Add OneLogin as an SSO provider |
Okta | Add Okta as an SSO provider |
Ping Identity | Add Ping Identity as an SSO provider |
Salesforce | Add Salesforce as an SSO provider |
Feature | Learn more |
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Azure Active Directory | Configure Azure Active Directory for Genesys Cloud SCIM |
OneLogin | Configure OneLogin for Genesys Cloud SCIM |