How the data dip connector works


Note: This article applies to the web services data dip connector.

The web services data dip connector works with Genesys Cloud, Architect, and a web service to retrieve information from a third-party system. The IVR performs tasks based on that information by using bridge actions and associated connector actions.

In Architect, you add a Call Bridge Action to your call flow. From the Category menu, you can select the category associated with the bridge action that you want to use. Behind the scenes, the bridge action implements the connector action on the connector group that is associated with the bridge action. You can use the information retrieved from your web service by the connector action to perform other tasks in your call flow. 

For more information, see Concepts, Workflow, and Networking components.

For more information about the connector, see About the web services data dip connector.