Get started administering PureCloud
The system requirements detail the browsers, operating systems, hardware, and other components supported by PureCloud.
PureCloud Collaborate is a workplace social networking tool that includes people management for your organization. Set up users, groups, and document workspaces to get the organization started.
PureCloud Communicate contains all the features of Collaborate along with telephony services for integrating phone, fax, conferencing, call transfers, voicemail, and a unified inbox.
PureCloud contact center contains all of the features of Collaborate and Communicate along with contact center services for integrating multichannel routing, outbound campaigns, speech-enabled IVR, recording and quality management, reporting, and graphical scripting.
- Complete the procedures for Collaborate and Communicate.
- Complete the online training course Introduction to PureCloud for Supervisors
- Create queues.
- Set up wrap-up codes.
- Create a call flow.
- Add schedules and configure IVR routing.
- Provide agents with information about configuring settings.
- Send agents information about making calls.
- See advanced setup resources for administrators (optional).
- Conduct user acceptance testing (UAT).