Knowledge workbench supported configuration - Genesys Cloud Resource Center

Feature deprecation: For more information, see Deprecation: Knowledge workbench V1.

The following list includes the supported configuration and limits for knowledge base dimensions.

Supported data format: JSON.
Supported content: Rich text. Images and videos through URLs.
Maximum number of allowable question and answer pairs in the knowledge base: 500.
Maximum number of allowable knowledge bases per Genesys Cloud organization: 500.
Maximum number of categories per knowledge base: 1000.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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