Knowledge workbench supported configuration

Genesys no longer offers the original knowledge workbench version. Customers can continue to use an existing original knowledge workbench installation; however, Genesys encourages existing knowledge workbench customers to migrate to knowledge workbench V2. For more information, see About the knowledge workbench V2.

The following list includes the supported configuration and limits for knowledge base dimensions.

  • Supported data format: JSON.
  • Supported content: Rich text. Images and videos through URLs.
  • Maximum number of allowable question and answer pairs in the knowledge base: 500. 
  • Maximum number of allowable knowledge bases per Genesys Cloud organization: 500.
  • Maximum number of categories per knowledge base: 1000.