Genesys Dialog Engine pricing
- Genesys Cloud 2 or Genesys Cloud 3 license
Genesys Dialog Engine vs. Genesys Dialog Engine Bot Flows
These articles apply only to Genesys Dialog Engine. For new Dialog Engine bots, best practice recommends that you create Genesys Dialog Engine Bot Flows. For more information, see About Genesys Dialog Engine Bot Flows.
Genesys Dialog Engine Bot Flows pricing
Genesys Cloud 2 and Genesys Cloud 3 subscriptions include access to Genesys Dialog Engine, Genesys’s native bot authoring tool. Charges for Dialog Engine are per each API request in a bot conversation when a user interacts with the bot. These API requests are equivalent to each dialog “turn,” or request and response pair, in the bot conversation.
Existing customers can add Genesys Dialog Engine to their subscription. Go to Admin > Account Settings > Genesys Add Ons.
The following example describes a bot conversation that consists of three dialog turns, and the result is a charge for three API requests:
|Dialog turn 1||
|Dialog turn 2||
|Dialog turn 3||
Genesys Dialog Engine per API request pricing
- Customers who do not deploy Genesys Dialog Engine bots that integrate with Architect do not incur charges for Genesys Dialog Engine API requests.
- Using the Genesys Dialog Engine workbench to author and test bots does not incur a charge.
- If you have questions about how to add Genesys Dialog Engine to your subscription, contact your designated Customer Success Manager.
- For more information about volume discounts, contact your designated Customer Success Manager.
- For more information about creating Genesys Dialog Engine bots and using them in Architect, see About Genesys Dialog Engine.
|July 1, 2020||Article created.|