Genesys Dialog Engine bot integration with Architect

Genesys Dialog Engine vs. Genesys Dialog Engine Bot Flows

These articles apply only to Genesys Dialog Engine. For new Dialog Engine bots, best practice recommends that you create Genesys Dialog Engine Bot Flows. For more information, see About Genesys Dialog Engine Bot Flows.

Genesys Dialog Engine bot integration with Architect

This video shows you how to integrate your Genesys Dialog Engine bot with Architect. You will learn about the appropriate prerequisites, how to access the Genesys Dialog Engine workbench, and the process to create a new bot. Then, you will learn how to complete the bot design using Architect, so that the customer’s intent is picked up when they enter a flow.