Genesys Dialog Engine bot integration with Architect - Genesys Cloud Resource Center

Feature deprecation: For more information, see Deprecation: Genesys Dialog Engine.

Genesys Dialog Engine bot integration with Architect

This video shows you how to integrate your Genesys Dialog Engine bot with Architect. You will learn about the appropriate prerequisites, how to access the Genesys Dialog Engine workbench, and the process to create a new bot. Then, you will learn how to complete the bot design using Architect, so that the customer’s intent is picked up when they enter a flow.

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.