Genesys Dialog Engine bot integration with Architect

As of February 1, 2021, Genesys no longer offers Genesys Dialog Engine for purchase. Customers can continue to use an existing Genesys Dialog Engine subscription; however, for new bots, Genesys recommends that you obtain a Genesys Dialog Engine Bot Flows subscription. For more information, see About Genesys Dialog Engine Bot Flows and Genesys Dialog Engine Bot Flows pricing.

Genesys Dialog Engine bot integration with Architect

This video shows you how to integrate your Genesys Dialog Engine bot with Architect. You will learn about the appropriate prerequisites, how to access the Genesys Dialog Engine workbench, and the process to create a new bot. Then, you will learn how to complete the bot design using Architect, so that the customer’s intent is picked up when they enter a flow.