Genesys Cloud CX digital license comparison
Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses are Genesys Cloud packages. While these licenses are similar to the regular Genesys Cloud CX packages, they do not include voice. They can also leverage the CX digital agent workspace. This workspace is optional, but optimizes the management of digital exchanges, enables multichannel management in parallel, and includes customizable panels.
Included features are offered by the respective license package.
Supported features are supported by the respective license package and you can purchase them individually.
| Feature / License package |
Genesys Cloud |
Genesys Cloud Digital |
Genesys Cloud |
Genesys Cloud Digital |
|
|---|---|---|---|---|---|
| Desktop | CX agent workspace | CX digital agent workspace | CX agent workspace | CX digital agent workspace | |
|
AI / Self-service |
Knowledge Workbench V2 | Included | Included | Included | Included |
| Support Center | Supported | Supported | Supported | Supported | |
| Knowledge Optimizer | Included | Included | Included | Included | |
| Digital Bot Flows | Supported | Supported | Supported | Supported | |
| Voice Bots | Supported | Not supported | Supported | Not supported | |
| GPE | Supported | Supported | Supported | Supported | |
| GPR | Supported |
Supported Digital only |
Supported |
Supported Digital only |
|
| Genesys Agent Assist | Agent Assist Manual | Included | Included | Included | Included |
| Agent Assist Canned Response | Included | Included | Included | Included | |
| Agent Assist Automatic Digital | Supported | Supported | Supported | Supported | |
| Agent Assist Automatic Voice |
Supported (requires Genesys WEM) |
Not supported |
Supported (requires Genesys WEM) |
Not supported | |
| Genesys WEM | Supported | Supported | Included | Included | |
| Channels | Web Messenger | Included | Included | Included | Included |
| Co-browse | Supported | Not supported | Supported | Not supported | |
| SMS | Included | Included | Included | Included | |
| Inbound email | Included | Included | Included | Included | |
| E-mail proactive outreach (beta) | Included | Included | Included | Included | |
| Included | Included | Included | Included | ||
| Included | Included | Included | Included | ||
| Line | Included | Supported | Included | Included | |
| Included | Supported | Included | Included | ||
| Included | Supported | Included | Included | ||
| Open Messaging | Included | Supported | Included | Included | |
| Identity Resolution | Included | Included | Included | Included | |
| Journey Viewer | Included | Included | Included | Included | |
| AppFoundry | Supported |
Supported (on CX agent workspace) |
Supported |
Supported (on CX agent workspace) |
|