Genesys Cloud Communicate features

Genesys Cloud Communicate includes the following telephony and unified communications functionality. For a summary of weekly releases, see Release notes.

Note: Genesys Cloud Communicate includes all functionality in Genesys Cloud Collaborate.

Calls

Feature	Learn more
Send and receive phone calls in-app	Make a call
Group calls	Set a group ring phone number
Conference calls	Make a conference call
Recording	Record a call
Add participants	Add a participant to a call
Transfers (blind and consult)	Transfer a call
Forwarding	Forward incoming calls
Auto-conference	Join an auto-conference
PureCloud SoftPhone	Make calls on the PureCloud SoftPhone

Unified inbox

Feature	Learn more
Voicemail	About voicemail
Faxes	View faxes in the inbox
Recordings	Listen to recordings

Fax

Feature	Learn more
Outbound faxing	Send a fax

Phones

Feature	Learn more
Genesys Cloud WebRTC phone	About Genesys Cloud WebRTC phones
Managed phones	Managed phones: Models and features matrix
Unmanaged phones	Configure the generic SIP phone
Remote phones	Configure a remote phone
Phone provisioning for the cloud	Use the Genesys Cloud provisioning service for phone configuration

Telephony

Feature	Learn more
Telephony	About telephony
Genesys Cloud Voice	About Genesys Cloud Voice
BYOC Cloud	About BYOC Cloud
BYOC Premises	About BYOC Premises
Hybrid media	About hybrid media
Global Media Fabric	About Global Media Fabric
Interactive Voice Response (IVR)	About routing
Schedules	Schedules
Phone redundancy	Phone redundancy
BYOC Premises Edge redundancy	BYOC Premises Edge redundancy
Network topology map	View the topology map for telephony
SIP trunking	Create a SIP phone trunk
Direct Inward Dialing (DID)	DID numbers
Extensions	Extension pools
Certificate authorities	Configure certificate authorities
User to User Information (UUI)	About User to User Information