Genesys Cloud Collaborate features
Genesys Cloud Collaborate includes the following unified communication and collaboration features.
Feature | Learn more |
---|---|
One-to-one chats | Start a chat |
Group chats (up to 1,000 participants) | Start a chat |
Text formatting | Format text in a chat |
Personal chat rooms | Create a chat room |
Attachments and media sharing | Send media and files in a chat |
Chat search | Search chat room history |
Chat editing | Send a chat message |
Emojis | Send a chat message |
Respond to a specific group chat | Send a chat message |
Address a specific person in a group chat | Send a chat message |
Activity stream | Check recent activity |
Webhook integrations
Feature | Learn more |
---|---|
Bitbucket | Set up a Bitbucket integration |
Generic | Set up an integration using the Generic Webhook |
Github | Set up a GitHub integration |
Jenkins | Set up a Jenkins integration |
JIRA | Set up a JIRA integration |
PagerDuty | Set up a PagerDuty integration |
Pivotal Tracker | Set up a Pivotal Tracker integration |
StatusPage | Set up a StatusPage integration |
Trello | Set up a Trello integration |
UserVoice | Set up a UserVoice integration |
Zendesk | Set up a Zendesk integration |
Feature | Learn more |
---|---|
Video chats (up to 12 participants) | Start a video chat |
Screen sharing | Start screen sharing |
Video chat in a pop-out window | Start a video chat |
Feature | Learn more |
---|---|
Personal and group workspaces | Add files to a workspace |
File sharing | Share a file |
Tags | Add tags to a file |
Search | Search for a file |
Audit trail | View the audit trail for a file |
Access control | About access levels for group workspaces |
Feature | Learn more |
---|---|
User settings | About user settings |
User profiles | Complete your profile |
Status and presence | Change presence and status |
Geolocation | Share your current location |
Advanced search | Search the directory |
External contacts | About External Contacts |
Hierarchy views | Browse the Card view |
Manage users | About people and permissions |
Groups (public and private) | Join or leave a group |
Rule-based group membership | About groups |
Bulk import of users (CSV) | Add and remove people |
Permission-based access controls | About people and permissions |
For a weekly summary of Collaborate updates and new features, see Release notes.