Genesys Cloud Collaborate features
Genesys Cloud Collaborate includes the following unified communication and collaboration features.
| Feature | Learn more |
|---|---|
| One-to-one chats | Start a chat |
| Group chats (up to 1,000 participants) | Start a chat |
| Text formatting | Format text in a chat |
| Personal chat rooms | Create a chat room |
| Attachments and media sharing | Send media and files in a chat |
| Chat search | Search chat room history |
| Chat editing | Send a chat message |
| Emojis | Send a chat message |
| Respond to a specific group chat | Send a chat message |
| Address a specific person in a group chat | Send a chat message |
| Activity stream | Check recent activity |
Webhook integrations
| Feature | Learn more |
|---|---|
| Bitbucket | Set up a Bitbucket integration |
| Generic | Set up an integration using the Generic Webhook |
| Github | Set up a GitHub integration |
| Jenkins | Set up a Jenkins integration |
| JIRA | Set up a JIRA integration |
| PagerDuty | Set up a PagerDuty integration |
| Pivotal Tracker | Set up a Pivotal Tracker integration |
| StatusPage | Set up a StatusPage integration |
| Trello | Set up a Trello integration |
| UserVoice | Set up a UserVoice integration |
| Zendesk | Set up a Zendesk integration |
| Feature | Learn more |
|---|---|
| Video chats (up to 12 participants) | Start a video chat |
| Screen sharing | Start screen sharing |
| Video chat in a pop-out window | Start a video chat |
| Feature | Learn more |
|---|---|
| Personal and group workspaces | Add files to a workspace |
| File sharing | Share a file |
| Tags | Add tags to a file |
| Search | Search for a file |
| Audit trail | View the audit trail for a file |
| Access control | About access levels for group workspaces |
| Feature | Learn more |
|---|---|
| User settings | About user settings |
| User profiles | Complete your profile |
| Status and presence | Change presence and status |
| Geolocation | Share your current location |
| Advanced search | Search the directory |
| External contacts | About External Contacts |
| Hierarchy views | Browse the Card view |
| Manage users | About people and permissions |
| Groups (public and private) | Join or leave a group |
| Rule-based group membership | About groups |
| Bulk import of users (CSV) | Add and remove people |
| Permission-based access controls | About people and permissions |
For a weekly summary of Collaborate updates and new features, see Release notes.