Bridge Server requirements

Feature deprecation: On the January 1, 2021 decommission start date, Genesys development will begin to scale down the support services and remove unused connector services as final customers migrate off the connectors. Genesys will also introduce periodic disabling of the connectors during off hours. In early 2021, Genesys will post a schedule for disabling each connector, with two-week advance notice. Genesys’ objective throughout the decommission and removal process is to ensure that we do not negatively impact our customers’ businesses. For more information, see Deprecation: Genesys Cloud Bridge integrations.

Genesys recommends installing the Genesys Cloud Bridge Server on its own dedicated physical or virtual server and not on a server that contains a critical system, such as Microsoft Exchange server. The Bridge Server can be a domain member or a standalone server that does not belong to a domain. 

Note:  You can install the Bridge Server on any general purpose VM hypervisor, including VMWare, Hyper-V, and Xen. 
  • Windows Server 2008 R2 or later in English, with current Windows updates applied
  • 64-bit installation
  • 2 or more CPU cores
  • Intel(R) Xeon(R) X5650 @ 2.67Ghz or greater
  • 4 GB of RAM (minimum)
  • 5 GB of free disk space (minimum)
  • Microsoft .NET Framework 4.5 or later
  • Outbound internet access via port 443
Note: Individual connectors may have more specific requirements.