Free Trial terms and conditions


 

Initial Subscription Term Renewable Subscription Term Ramp Period (Months)
1 month N/A 0

 

Payment Terms Billing Period Currency
Net 30 Monthly USD

Subscription Fees

Bundles

Product Description Quantity Partner Price Discount (%) Net Unit Price Ext. Price (Monthly)
Genesys Cloud Trial Bundle Genesys Cloud Trial Bundle includes Genesys Cloud 3
Concurrent Users (PC-170-NV-USR3CF),
Genesys Cloud Communicate Users
(PC-170-NV-USCOMF), Genesys Cloud
Collaborate Users (PC-170-NV-USCOL),
Communicate Standalone Phones
(PC-170-NV-USCOMSAPF), Genesys Cloud for
Salesforce Concurrent Add-ons
(PC-170-PCSFANCF), and Genesys Cloud BYOC
Cloud (PV-170-NV-PCBYOC). Not intended
for production use.
1 $ 0.00 $0.00 Based on Usage

 

Subscription Fees

Product Description Quantity Partner Price Discount (%) Net Unit Price Ext. Price (Monthly)
Genesys Cloud 3 Concurrent
User (PC-170-NV-USR3C)
Concurrent user version of Genesys Cloud 3 User License. Includes Genesys Cloud 2 User Features and functionality. Adds additional ACD queuing and routing options. SMS/Messaging Services, Screenshare, Cobrowse, Screen
Recording, and advanced Workforce Management.
5 $ 0.00 $0.00 Based on Usage
Genesys Cloud Collaborate User
(PC-170-NV-USCOL)
Desktop, web and mobile clients for accessing corporate directory. Includes instant messaging, WebRTC video and desktop sharing, and content management. Included with purchase of Genesys Cloud Communicate or Genesys Cloud 1, 2, or 3. 5 $ 0.00 $0.00 Based on Usage
Genesys Cloud Communicate
Stand-alone Phone
(PC-170-NV-USCOMSAP)
Stand-alone phone with an extension assigned. Typically used for conference rooms and lobby phones. 1 $ 0.00 $0.00 Based on Usage
Genesys Cloud Communicate
User
(PC-170-NV-USCOM)
Includes Genesys Cloud Collaborate User functionality. Adds IP/PBX telephony operations. Includes soft phone, ad-hoc
conferencing, ad-hoc recording, auto-attendant, IVR, and voicemail.
5 $ 0.00 $0.00 Based on Usage
Genesys Cloud for Salesforce
Concurrent Add-on
(PC-170-NV-PCSFANC)
Add-on to Genesys Cloud Concurrent 1, 2, or 3 User. Genesys Cloud for Salesforce Concurrent provides advanced call controls inside the third-party customer relationship management (CRM) system Salesforce®. Genesys Cloud for Salesforce offers many features including basic call log support, click-to-dial, screen pop, and more. 5 $ 0.00 $0.00 Based on Usage

Resource Services

Resource Services Costs
Basic IVR Usage Customers can use up to the “fair use” basic IVR amounts allocated by user without being charged. For allocation amounts, see Fair use routing usage charges
Data Storage Customers can use up to the “fair use” storage amounts allocated by user without being charged. For allocation amounts, see Fair use data storage usage and charges.  
API Usage Customers can use up to the “fair use” API request count allocated by user without being charged. For allocation amounts, see Fair use API overage charges
Genesys Cloud Short Message Service (SMS) Requires Genesys Cloud 3 Users.
For more information, see ACD messaging and SMS pricing
Bring Your Own Technology Charges BYO (Bring Your Own) Technology integration enables customers to integrate third-party services into Genesys Cloud. Charged per invocation. For per invocation costs, see Bring your own technology services model
Genesys Cloud for WhatsApp Messaging For WhatsApp Messaging pricing, see ACD messaging and SMS pricing.
Customers using WhatsApp Business Solution via Genesys agree to be in compliance with the WhatsApp Business Solution Terms (https://www.whatsapp.com/legal/business-solution-terms) at all times when accessing and using WhatsApp Business Solution via Genesys. Initial and continued access to the WhatsApp Business API is subject to approval and ongoing review by WhatsApp. 
Predictive Engagement Genesys Cloud 2 and Genesys Cloud 3 subscriptions include access to Predictive Engagement, a real-time journey analytics platform that observes and analyzes visitors on Genesys Cloud customer websites. For pricing and instructions to configure and activate Predictive Engagement, see Predictive Engagement event pricing

Contract Totals

Estimated Subscription/Usage Fees: Based on Usage:
Total Contract Value: $0.00
Total Contract Value: $0.00

Hardware will be billed when shipped. Taxes and shipping will be calculated upon invoicing.

 

SPECIAL  TERMS and NOTES

This Free Trial and the use of the Genesys Products described herein shall be governed by the Genesys Cloud Terms and Conditions found at https://help.mypurecloud.com/articles/global-genesys-cloud-service-terms-and-conditions/. Any use of the Genesys Cloud Voice Services will be governed by the terms found at https://help.mypurecloud.com/articles/addendum-purecloud-voice-service/. Any professional services will be governed by the terms found at https://help.mypurecloud.com/articles/professional-services-terms-and-conditions/.

Genesys may make access to the above Genesys Products available to Customer on a trial basis (“Trial Subscription”) for a period of 30 days (“Trial Period”), commencing on the date of acceptance of this Free Trial Terms and Conditions (“Trial Subscription”). In addition to Customer’s payment of any applicable fees, Customer agrees to provide feedback as may be reasonably requested by Genesys, including participation in surveys, in consideration for the Trial Subscription. Genesys may terminate the Trial Subscription on ten (10) days notice sent to your email address. The Trial Subscription may be extended by up to thirty (30) days upon mutual written (including email) agreement by both parties. Trial Subscription is excluded from support and any Service Level Agreement.

If Customers usage of Genesys Cloud 1, Genesys Cloud 2, Genesys Cloud 3, or Communicate individually exceeds 25 users at any time during Customer’s 30 day trial period, Customer will be charged overage fees at the per license rates described above. For clarity, such overage fee will not apply if Customer’s usage of Genesys Cloud 1, Genesys Cloud 2, Genesys Cloud 3, or Communicate in the aggregate exceeds 25 users, provided that usage of any single license type does not exceed 25 users.

 

BY ACCEPTING THIS FREE TRIAL TERMS AND CONDITIONS YOU REPRESENT AND WARRANT THAT: (i) YOU ARE AUTHORIZED TO CONSENT TO THESE TERMS ON BEHALF OF THE ENTITY YOU REPRESENT; AND (ii) YOU CONSENT TO LEGALLY BIND THE ENTIT YOU REPRESENT TO THESE TERMS AND CONDITIONS. You further agree that your acceptance to this Free Trial Terms and Conditions constitute an electronic agreement and as such is completely valid, has legal effect, is enforceable, and is binding on, and non-refutable by You.

 


Date Revision
July 29, 2020 Updated subscription term and Resource Services section.
October 20, 2020 Updated link to current Terms and Conditions page and included legal edits.