Forward an email
The following permissions:
- Conversation > Email > Forward
As an agent, you can forward an email to internal or external recipients.
To forward an email:
- Select the email message you want to respond to from the Active Interactions list.
- Click the Forward button. Any attachments in the original email are also forwarded.
- Enter the email recipients for the message.
- Type your message. For help formatting the text in your response, see Format text in an email message.
- Click Send.
- Complete any required after call work.