Forward an email
The following permissions:
- Conversation > Email > Forward
As an agent, you can forward an email to internal or external recipients.
Note: You can forward an email or send a reply to an email, but not both.
To forward an email:
- Select the email message you want to respond to from the Active Interactions list.
- Click the Forward button.
- Enter the email recipients for the message.
- Type your message. For help formatting the text in your response, see Format text in an email message.Note: Any attachments in the original email are included in the forwarded email. If you do not want to forward the attachments, you can remove them.
- Click Send.
- Complete any required after call work.