Prerequisites

  • Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2, or Genesys Cloud CX 3 license

The following permissions:

 

  1. Click Admin
  2. Under Quality, click Evaluators.

The evaluator summary provides an overview of quality evaluator activity, including name, group, evaluations performed out of the total number assigned, and calibrations performed.

To view more information about an evaluator’s activity, click a name.

All users in your organization are shown by default. To see activity from one group at a time, select a group and then click Apply Filter. For more information about creating groups, see the Suggested content

All users in your organization are shown by default. To see activity from one group or work team at a time, select a group or work team and then click Apply Filter. For more information about creating groups or work teams, see the Suggested content.

Evaluator summary.