Enable agent voicemail transcriptions
Prerequisites
The following permissions:
- Directory > Organization > Admin
- Telephony > Plugin > All
Set Genesys Cloud to enable transcription of ACD voicemails for agents.
- Click Admin.
- Under Account Settings, click Organization Settings.
- Click the Settings tab.
- Under Security & Compliance, turn the Agent Voicemail Transcriptions toggle switch on or off:
- ON — Enables transcription of ACD voicemails for agents in your organization.
- OFF — Disables transcription of ACD voicemails for agents in your organization.
- Click Save.
For more information about viewing the transcription of ACD voicemail interactions, see Work with ACD voicemail interactions.