Navigate the CX digital agent workspace
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Elements of the CX digital agent workspace
| Number | Element |
|---|---|
| 1 | The Conversations section of the omnichannel work queue shows the active messaging sessions of the live agent. |
| 2 | In the panel selector, the agent can select which panels are displayed on the workspace. These options give further help or insight to the ongoing conversations. |
| 3 | Notifications, agent status, and Menu Controls options. |
| 4 | The Emails section of the omnichannel work queue shows the active email sessions of the live agent. |
| 5 | The active work item column shows the activated, ongoing live session. |
| 6 | The Genesys Agent Assist offers answers to customer questions based on the content of the chat conversation, or by manual search. |