Elements of the Digital Desktop

Elements in the Digital Desktop

Elements of the Digital Desktop

Number Element
1 The Conversations section of the omnichannel work queue shows the active messaging sessions of the live agent.
2 In the panel selector, the agent can select which panels are displayed on the workspace. These options give further help or insight to the ongoing conversations.
3 Notifications, Agent Status, and Menu Controls options.
4 The Emails section of the omnichannel work queue shows the active email sessions of the live agent.
5 The active work item column shows the activated, ongoing live session.
6 The Smart Advisor offers answers to customer questions based on the content of the chat conversation, or by manual search.