Prerequisites

One of the following permissions:

  • Reporting > ACD > View permission
  • Reporting > Interactions > View permission
  • Reporting > Quality > View permission
  • Reporting > Outbound > View permission

After you have configured a report, you can edit any of the report’s settings.

  1. Click Reports.
  2. Click the report name.
  3. To select a different report type, click Change.
  4. Change any settings the Custom Parameters, Format, and Schedule sections. For more information about these sections, see Configure a report. 
  5. Click Save.