Edge appliance import restrictions by country


The following table details the selling and shipping of PureCloud Edge appliances by country.

  • It is not uncommon for SIP trunk providers to require a permit or license before allowing the use of a third-party device. Include researching such a requirement in your implementation plan and timeline. Import licenses and custom clearances take upwards of six weeks for some countries.
  • Many destinations, including most Asian markets, require in-country representatives to participate in the import process. These in-country representatives are the Importer of Record (IOR). The customer can participate as the IOR. You can also use a third-party broker for a substantial fee.
  • Genesys Global Logistics has not cleared sales to countries not listed. For more information on countries not listed, contact your Genesys account manager.

Notes: 
  • This list is formulated from the electrical, safety, and other regulatory requirements of these nations. These requirements are subject to change. Genesys attempts to keep requirements current, but the regulatory requirements for sovereign states are outside of Genesys’ control.
  • In all of the Asian countries, the importer is responsible for all applicable import permits and licenses.
  • If you have questions about export requirements, please contact Genesys Global Logistics at GlobalLogistics@Genesys.com.

 


Legend

Genesys can sell and ship to this country / region. 

Additional requirements exist to sell and ship to this country / region.

Genesys cannot sell and ship to this country/region.

*

Coming soon.

Includes other countries in the region not specifically listed.

 


 

Country/Region

 

 PureCloud Edge Model

Micro

TH-900-PCEDGE-3120200

Mini

TH-900-PCEDGE-2120200

Standard v3 

TH-900-PCEDGE-5140100

APAC

*Argentina

Australia

Austria

Belarus

Belgium

Bolivia

Brazil  

Bulgaria

Cambodia

Canada

Chile

China

Colombia

Croatia

Cuba

Czech Republic

Denmark

Ecuador

Egypt

 

 

 

Estonia

EU

Finland

France

Germany

Greece

Guatemala

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iran

Ireland

Isle of Man

Israel

Italy

Japan

Kenya

LATAM

Latvia

Liechtenstein

Lithuania

Luxembourg

Macedonia

Malaysia

Malta

Mexico

Middle East

Monaco

Myanmar (Burma)

Netherlands

New Zealand

Nicaragua

North Korea

(Democratic People’s Republic of Korea)

Norway

Pakistan

Philippines

Poland

Portugal

Puerto Rico

Romania

Russia

Saudi Arabia

Singapore

Slovakia

Slovenia

South Africa

South Korea

(Republic of Korea)

Spain

Sudan (North and South)

Sweden

Switzerland

Syria

Taiwan

Thailand

Turkey

Ukraine

United Arab Emirates

United Kingdom

United States

United States Minor Outlying Islands

Vietnam

Virgin Islands, British

Virgin Islands, U.S.