Dialer Campaign Success Results by Interval Report
The Dialer Campaign Success Results by Interval report displays a breakdown by half-hour interval of the results for one or more dialer campaigns during a specific date range. The report includes totals for the day. If the report includes more than one campaign, the report aggregates the totals for all the campaigns. The report details include:
- Total number of dials, contacts, and abandons
- Percentage of contacts compared with the calls placed
- Percentage of abandoned calls compared to the calls placed
- Percentage of abandoned calls compared with the number of contacts
The percentage columns (for example, the % Contacts/Dials column) display an up arrow to indicate a percentage that falls within the top 1/3 of all the percentages in the column. A down arrow indicates a percentage that falls within the bottom 1/3 of all the percentages in the column. No arrow indicates that the percentage falls within the middle 1/3 of all the percentages in the column.
| Report column | Description |
|---|---|
| Date | The date of the dials. |
| Dials | The number of calls placed by the campaign. |
| Total Contacts | The number of calls answered by a remote party and connected to an agent. |
| % Dials | The percentage of contacts made compared to the number of calls placed. |
| Total Abandons | The number of connected calls that took longer than 2 seconds to reach an IVR or an agent. Even if the call reaches an agent, the call is counted toward this total if it takes longer than 2 seconds to reach an agent. |
| % Dials | The percentage of abandoned calls compared to the number of calls placed. |
| % Contacts | The percentage of abandoned calls compared to the number of contacts made. |