Dialer Campaign Success Results by Day report
The Dialer Campaign Success Results by Day report displays a daily breakdown of the results for one or more dialer campaigns during a specific date range. The report includes weekly and monthly totals. If the report includes more than one dialer campaign, the report aggregates the totals for all the campaigns into the daily breakdowns. The report details include:
- Total number of dials, contacts, and abandons
- Percentage of contacts compared with the calls placed
- Percentage of abandoned calls compared to the calls placed
- Percentage of abandoned calls compared with the number of contacts
The percentage columns (for example, the % Contacts/Dials column) display an up arrow to indicate a percentage that falls within the top 1/3 of all the percentages in the column. A down arrow indicates a percentage that falls within the bottom 1/3 of all the percentages in the column. No arrow indicates that the percentage falls within the middle 1/3 of all the percentages in the column.
| Report column | Description |
|---|---|
| Date | The date of the dials. |
| Dials | The number of calls placed by the campaign. |
| Total Contacts | The number of calls answered by a remote party and connected to an agent. |
| % Dials | The percentage of contacts made compared to the number of calls placed. |
| Total Abandons | The number compliance abandons. Compliance abandons are connected calls that took longer than the configured compliance abandon threshold to reach an IVR or an agent. Even if the call reaches an agent, the call counts toward this total if it takes longer than the threshold to reach an agent. Change the compliance abandon threshold’s two-second default in Outbound settings. For more information about compliance abandons, see Outbound abandoned calls. |
| % Dials | The percentage of abandoned calls compared to the number of calls placed. |
| % Contacts | The percentage of abandoned calls compared to the number of contacts made. |