Deprecation: PureCloud Bridge integrations


    Announced on Removal date
    January 16, 2019 January 1, 2021

    The Bridge platform performs integrations between PureCloud and your systems or services, on-premise or in the cloud. The platform’s modular architecture consists of Bridge services, Bridge server, and Bridge connectors. The Bridge platform decommission and removal date is scheduled for January 1, 2021. 

    Genesys has revised the deprecation schedule for the Bridge connectors and the Bridge server. 

    Bridge Platform component Action Deprecation date

    Verint WFM RTA connector

    Verint WFM Historical connector

    Customers can no longer open support cases for Verint WFM connector integration issues. January 31, 2020

    Active Directory connector

    Microsoft Exchange connector

    REST Dynamic connector

    SQL database connector

    Workday connector

    Customers can no longer open support cases for Bridge connectors for Collaborate (data sync) integration issues. June 30, 2020
    Web services data dip connector Customers can no longer open support cases for Web services data dip connector integration issues. June 30, 2020
    CIC data connector

    Customers can no longer open support cases for CIC data connector integration issues.

    October 31, 2020

    Bridge server Customers can no longer install new Bridge server instances or open support cases for Bridge server issues.

    October 31, 2020

    Bridge platform Genesys decommission and removes the Bridge platform and removes Bridge platform documentation from the Resource Center. January 1, 2021
    Important: The Bridge integrations will be replaced with comparable or similar functionality by the January 1, 2021 removal date. Each has a different migration platform.

    FAQs

    What does this mean? 

    Between the announcement date and the removal date for this feature, the Bridge integrations and the Bridge server will continue to function, but Genesys will no longer support them past their deprecation dates. We will continue to resolve any major breakage until the removal date. 

    Am I affected?

    If you installed PureCloud Bridge and use any of the Bridge integrations listed above, then you will be affected. To validate, view the installed Bridge connectors in the URL for the AWS region where your PureCloud organization is located.

    US East (N. Virginia) https://apps.mypurecloud.com/directory/#/admin/bridge/connectors 
    US West (Oregon) https://apps.usw2.pure.cloud/directory/#/admin/bridge/connectors 
    EU (Ireland) https://apps.muypurecloud.ie/directory/#/admin/bridge/connectors
    EU (Frankfurt) https://apps.mypurecloud.de/directory/#/admin/bridge/connectors
    Asia Pacific (Sydney) https://apps.mypurecloud.com.au/directory/#/admin/bridge/connectors
    Asia Pacific (Tokyo) https://apps.mypurecloud.jp/directory/#/admin/bridge/connectors

    How can I prepare for the feature removal?

    Each Bridge integration will have a different migration plan to provide comparable or similar functionality using alternative means. Some of the migration plans include the delivery of additional capabilities directly on the PureCloud platform, while others may be delivered through open source or third party applications, or through partner offerings available on the Genesys AppFoundry. Customers using the Bridge integrations will need to follow through with the migration plans for their specific integration. The migration plans will be made available through Genesys Customer Care, Genesys Professional Services, your Genesys Advisor (GA), or your PureCloud TAM.  

    What if I need help or have questions?

    For more information, see:

    For other questions not covered in these articles, contact MySupport, Genesys Professional Services, your Genesys Advisor (GA), or your PureCloud TAM.