About profiles


Profiles show users’ contact information, relationships, location, groups, education, skills, and more. Profile data becomes keywords for advanced searches and parameters for creating groups.

User profiles

View sample profiles and learn about standard fields, searching, and groups.


Complete your profile

Create and edit your profile so that others in your organization can easily find you and connect. Update your profile information any time it changes.


Hierarchy views

Genesys Cloud hierarchy views let you see people according to your company’s reporting structure. Browse the structure of your organization and see everyone’s peers, managers, and direct reports. Genesys Cloud automatically updates the view when an admin changes the reporting structure. Open the hierarchy view from any profile page.