Default field mappings


The following sections contain default profile field mappings for Collaborate connectors. You can change the defaults to add mappings between additional or custom data fields. For more information, see Edit the JSON configuration.

Note:  The default sync direction setting of ex2in means that data copies from a customer system to Genesys Cloud. By default, Bridge Connectors do not write or delete data in customer systems. To change this, edit the JSON configuration. 


Note: The Active Directory Connector installation automatically loads a default configuration. However, you can sync more than just the fields included in the default configuration. If you modified your Active Directory schema to include custom attributes, you can sync them to supported fields in your organization’s Genesys Cloud profile. See Configure Active Directory custom attributes in Genesys Cloud. For a comprehensive list of mappings for Active Directory default and additional fields and custom attributes, see Active Directory Connector external fields

Profile field name Active Directory field name Sync direction Collaborate field name
Email User.Mail ex2in contactInfo.email_main
Name User.Name ex2in general.name
Profile image User.ThumbnailPhoto ex2in images.profile
Phone – Work

User.TelephoneNumber

ex2in

contactInfo.phone_work

Phone – Cell User.Mobile ex2in contactInfo.phone_cell
Phone – Home User.HomePhone ex2in contactInfo.phone_home
Manager User.Manager ex2in relationships.manager
Department User.Department ex2in general.department
Title User.Title ex2in general.title

Note: The CIC Data Connector installation automatically loads a default configuration. However, you can sync more than just the fields included in the default configuration. For a comprehensive list of mappings for CIC default and additional fields plus field value descriptions, see CIC Data Connector external fields

Profile field name CIC field name Sync direction Collaborate field name
Email Person.EmailAddress

ex2in

contactInfo.email_main
Extension Person.Extension

ex2in

contactInfo.phone_work.extension
Name Person.DisplayName

ex2in

general.name
Title Person.Title

ex2in

general.title
Department Person.DepartmentName

ex2in

general.department
Phone – Work Person.Business1Number

ex2in

contactInfo.phone_work
Phone – Fax Person.FaxNumber

ex2in

contactInfo.phone_other

Note:  The field names for each REST-enabled system are different, but all begin with User. In order to create mappings for synchronization, you must have the exact field names for your system.

Profile field name REST system field name Sync direction Collaborate field name
Email User.* ex2in contactInfo.email_main
Name User.* ex2in general.name
Photo

User.*

Type: binaryRefUrl

ex2in images.profile
Work phone

User.*

ex2in contactInfo.phone_work
Manager

User.*

ex2in relationships.manager
Department

User.*

ex2in general.department
Title

User.*

ex2in general.title

Note:  The field names for each SQL database are different. In order to create mappings for synchronization, you must have the exact field names for your database. 

Profile field name SQL database field name Sync direction Collaborate field name
Email * ex2in contactInfo.email_main
Name * ex2in general.name
Phone – Home * ex2in contactInfo.phone_home
Title * ex2in general.title

Note: The Workday Connector installation automatically loads a default configuration. However, you can sync more than just the fields included in the default configuration. For a comprehensive list of mappings for Workday default and additional fields plus field value descriptions, see Workday Connector external fields.

Profile field name Workday field name Sync direction Collaborate field name
Email Employee.EMail_Work

ex2in

contactInfo.email_main
Name Employee.Name

ex2in

general.name
Profile image Employee.Image

ex2in

images.profile.[0].ref.x200
Phone – Work Employee.Voice_Work

ex2in

contactInfo.phone_work
Phone – Home Employee.Voice_Personal

ex2in

contactInfo.phone_home
Manager Employee.ManagerId ex2in relationships.manager
Department Employee.Department ex2in general.department
Title Employee.Title

ex2in

general.title