Fair use data storage usage and charges
Fair use policy
Genesys is introducing a fair use policy for Data Storage for Genesys Cloud. Customers can use up to the “fair use” data storage amounts allocated by user without charge. Tools are provided to track actual storage and the ability to adjust your retention policy. Customers electing to store data above the allocation are billed a charge per GB per month as outlined in this article. The fair use allocations are provided for your organization by counting the number of billable users of each license type during the period, and applying the allowance shown in the table below for each user to determine the total amount of allocated data storage for your organization during the period.
Genesys allows data to be retained on its platforms for the term of the Genesys Cloud Agreement with Genesys. If you exceed your provided allocation as outlined on this page, you will be billed for storage.
Data storage allowance in the subscription
Your Genesys Cloud plan includes data storage. The monthly data storage allotment for your Genesys Cloud Org is based on the following calculation:
- Communicate: 5GB per billable user
- Genesys Cloud 1 (Named): 17.5GB per billable agent
- Genesys Cloud 2 (Named): 25GB per billable agent
- Genesys Cloud 3 (Named): 32.5GB per billable agent
- Genesys Cloud 1 (Concurrent): 22.75GB per billable agent
- Genesys Cloud 2 (Concurrent): 32.5GB per billable agent
- Genesys Cloud 3 (Concurrent): 42.25GB per billable agent
Note: Any archived recordings are excluded from this calculation. For more information about how to leverage archival to remain within data storage allocations, see Create a policy and Retrieve archived interactions. Screen recording archival is limited to one year.
Data storage charge examples
Example 1: If company A purchases a Genesys Cloud 2 Named user plan for 20 agents, they would have a combined data allowance of 500GB for their Genesys Cloud org. The combined data allowance is a result of the 25GB per billable agent and the number of agents. The company is billed for all gigabytes of data storage over 500GB each month at a rate of $0.25/GB USD. If the customer’s actual storage for the month was 600GB, then the Data Storage Charge would be $25 USD for that month.
Example 2: Company B has two Genesys Cloud 2 Named users, each allocated at 25GB, providing an organizational allotment of 50 GB. User 1’s recordings can be 35GB and User 2’s recordings can be 15GB and Company B would not incur any charges, as the sum of the two users’ data storage is 50GB which is included in the organization’s data storage allocation.
For more examples of data storage charges, see Data storage examples.
Data storage charge price and product information
If your organization exceeds the above allocation in a given month, you will be billed at the rate below for Data Storage consumed over the allocation amount.
Genesys Cloud data storage on-demand charge for PC-170-NV-PCDSOVER
This charge is applied to Genesys Cloud customers who exceed their data storage allocation. Data storage on-demand charge is billed at the price below per GB over the allowance (see table above), charged monthly.
|November 4, 2020||
Changed the term “overage” to “on-demand.”
|July 17, 2019||
Added clarification that archived recordings are excluded from this calculation.
|January 1, 2019||
Updated retention policy to align with the agreement term – Genesys allows data to be retained on its platforms for the term of the Genesys Cloud Agreement with Genesys. If you exceed your provided allocation as outlined on this page, you will be billed for storage.