Series: Add schedules and configure call routes
Create the schedule
Create the schedule
- Click Admin.
- Under Routing, click Scheduling.
- Click the Schedules tab.
- Click .
- In the Name box, type a unique name to represent the schedule. This name appears in your list of entries on the Schedules tab.
- To select how frequently you want the schedule to run, do one of the following:
- If the schedule is a one-time occurrence, leave the default Repeating event setting disabled.
- If the schedule is recurring, enable the Repeating event setting.
- Configure the schedule recurrence settings. These settings change, depending on whether you chose a one-time schedule occurrence or a recurring schedule.
Add schedules and configure interaction routing :Previous Suggested Article Next Suggested Article: Configure the schedule’s recurrence settings