Create a profile field synchronization scheme


Prerequisite: Make sure to understand the default field mappings for the connector. See Default field mappings.

If you plan to customize Bridge synchronization of profile fields, it is useful to first map your data synchronization scheme. When you configure the connector, you use the information from your profile synchronization scheme to edit the JSON configuration.

  1. Create a table like the one below.

    Your Data Source Field name Sync PureCloud field name
    Name
    Title
    Work Email
  2. Name the left column after the source of your data, for example, Active Directory, CIC, REST, SQL, or Workday.
  3. List all of the data to synchronize with PureCloud profiles along with their field names, for example:

    Active Directory Field name Sync PureCloud field name
    Name User.Name
    Title User.Title
    Work Email User.Mail
    Department User.Department
    Manager User.Manager
    Profile photo User.ThumbnailPhoto
    Work Telephone User.TelephoneNumber
    Address User.Address
  4. In the right column, add the PureCloud field names.

    Active Directory Field name Sync PureCloud field name
    Name User.Name general.name
    Title User.Title general.title
    Work Email User.Mail contactInfo.email_work
    Department User.Department general.department
    Manager User.Manager relationships.manager
    Profile photo User.ThumbnailPhoto images.profile
    Work Telephone User.TelephoneNumber contactInfo.phone_work
    Address User.Address general.address
  5. In the Sync column, specify one of the following for each field:

    Active Directory Field name Sync PureCloud field name
    Name User.Name ex2in general.name
    Title User.Title ex2in general.title
    Work Email User.Mail ex2in contactInfo.email_work
    Department User.Department ex2in general.department
    Manager User.Manager 2way_ex relationships.manager
    Profile photo User.ThumbnailPhoto in2ex images.profile
    Work Telephone User.TelephoneNumber ex2in contactInfo.phone_work
    Address User.Address in2ex general.address