Series: Set up a contact center in Salesforce Service Cloud Voice

Create a custom tab in Salesforce

Feature coming soon: Genesys Cloud for Salesforce Service Cloud Voice

Create a custom tab for the Lightning component and add it in the Contact Center Lightning app. The tab displays the custom component of Genesys Cloud CX Admin Settings. The Contact Center Lightning app provides the setup with the required objects and tools  to use Genesys Cloud with the Salesforce Service Cloud Voice contact center.

  1. On the Setup Home page, search for Tabs in the Quick Find box and select Tabs.
  2. In the Lightning Component Tabs section, click New.
  3. Enter the following details for the Lightning component tab:
    •  Select genesysAdminComponent as the Lightning component.
    •  Enter Genesys Service Cloud Settings as the tab label.
    • Select a tab style to set a color scheme and an icon for the tab.
  4. Click Next.
  5. Select the user profile to whom the tab must be available by default.
    Note: Ensure that the tab is available for the administrator who sets up the contact center in Salesforce.
  6. Click Save.

Add the custom tab to the Contact Center Lightning app

  1. On the Setup Home page, click the App Launcher icon.
  2. Search for Contact Center in the Search apps and items box and click to open the app.
  3. In the app navigation menu, click Edit.
  4. In the Edit Contact Center App Navigation Items window, click Add More Items.
  5. In the Add Items window, search for Genesys Service Cloud Settings tab item and select it.
  6. Click Add 1 Nav Item.
  7. Click Save.

The Lightning component appears as a navigation menu item in the Contact Center app.

This image shows the Genesys Cloud Service Settings in the lightning app menu.