Prerequisites

One of the following permissions:

  • Reporting > ACD > View permission
  • Reporting > Interactions > View permission
  • Reporting > Quality > View permission
  • Reporting > Outbound > View permission

Copy a report to reuse its settings. Then you can edit the copied report.

  1. Click Reports.
  2. Select the check box next to the report name. 
  3. Click Copy. The new report appears in the list of reports on the Reports page. The word copy appears at the end of the new report’s name.