Contact center agents home

Check out the Introduction to Genesys Cloud for contact center agents course.

Agent interactions are the front-line exchanges between your company and its contacts.

Keep track of your performance with your scorecard and leaderboard, complete module assignments, and view feedback from your quality administrators or supervisors.

You can access your schedule from the agent dashboard. Here, you can view scheduling, out-of-adherence notifications, and submit and manage time-off requests.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.