Contact center workforce engagement availability


Some features are not available to customers who subscribe to Genesys Cloud workforce engagement from another Genesys platform. For more information, see Workforce Engagement for PureConnect and Genesys Engage users.

For users from another platform, the following features are not available:

  • Analytics
  • Co-browse
  • Widgets
  • Utilization
  • Email
  • Canned responses
  • Scripts
  • Script templates