Configure the OAuth client credential for Genesys Cloud voice transcription

Feature coming soon

Create and configure an OAuth client for Genesys Cloud voice transcription

To create and configure an OAuth client for Genesys Cloud, perform these steps:

  1. Click Admin.
  2. Under Integrations, click OAuth.
  3. Click Add client . The Client Details tab appears.
  4. In the App Name box, type a descriptive name of the app.
  5. (Optional) In the Description box, type a brief description of the app.
  6. Under Token duration (seconds), set the duration of time until tokens created with this client expire. Accept the default duration, or enter a value between 300 and 172800 seconds. This setting specifies the lifetime of the token to a maximum of two days or less.
  7. Under Grant Types, select Client Credentials.
    Note: If you select a grant type other than Client Credentials, then the integration activation fails
  8. Click the Roles tab and enable the following roles:
    • Employee
    • Admin
  9. Associate each role with a division.
  10. Click Save. Genesys Cloud creates a Client ID and a Client Secret token.

Copy the OAuth client credentials to the Genesys Cloud Voice Transcription integration

Next, copy the client credentials from the OAuth client page to the integration:

  1. Copy the Client ID to the Genesys Cloud Voice Transcription integration:
    1. Next to Client ID, click Copy.
    2. Click Admin.
    3. Under Integrations, click Integrations.
    4. Click Genesys Cloud Voice Transcription integration.
    5. Click the Configuration tab.
    6. Click the Credentials tab.
    7. Under Genesys Cloud OAuth Client Credential, click Configure. The Configure Credentials dialog box opens.
    8. In the Client ID box, paste the copied credential.
  2. Copy the Client Secret token to the Google Dialogflow integration:
    1. Navigate to and open the appropriate OAuth client page.
    2. Next to Client Secret, click Copy.
    3. Click Admin.
    4. Under Integrations, click Integrations.
    5. Click Genesys Cloud Voice Transcription.
    6. Click the Configuration tab.
    7. Click the Credentials tab.
    8. Under Genesys Cloud OAuth Client Credential, click Change. The Change Credentials dialog box opens.
    9. In the Client Secret box, paste the copied credential.
  3. Click OK.

Next, enabled voice transcription based on agent queues. For more information, see Set behaviors and thresholds for all interaction types in Create and configure queues.