Configure and activate the Microsoft Graph integration

After installing the custom Microsoft Graph server integration, configure and activate the integration. The process is complete after the configuration of both Genesys Cloud and your email service provider, such as Microsoft Azure. The following steps explain the procedure that you must perform on Genesys Cloud. For information on email service-specific configuration, contact your email service provider.

1. Click Admin.
2. Under Integrations, click Integrations.
3. Find and open the Custom Microsoft integration that you previously installed.
4. Click Configuration > Properties tab and enter the contact email address.
5. Click Credentials and enter the values from Microsoft Azure configuration.
   1. Enter the Client ID and the Client Secret values. 
   2. In the Access Token Endpoint field, enter the OAuth 2.0 token endpoint (v2) that you saved when configuring Microsoft Azure for email integration.
   3. In the Scopes field, enter https://graph.microsoft.com/.default.
6. Click Save.
7. Click the Details tab and activate the integration. To activate the integration, click Inactive. The Change Status dialog asks you to confirm that you want to activate the custom Microsoft Graph server integration. 
8. Click Yes. During the activation process, the connection with the server is verified. Upon successful validation, the status changes to Active. If the validation process fails, you can see an error notification with the failure details.

Next: Use the custom Microsoft Graph server integration to receive and send emails