Configure abandon intervals for the Abandon Intervals Metric view
- Analytics > Insight Configurations > Edit permission
Set the length of each abandon interval displayed in the Abandon Intervals Metrics view.
- Click Admin.
- Under Contact Center, click Analytics.
- Drag each selector to the number of seconds you want for each column in the Abandon Intervals Metrics view.
- Enter a minimum number of seconds for column G.
Default seconds for each column are:
Column Default number of seconds A Short 0–6 B 6–20 C 20–40 D 40–60 E 60–120 F 120–240 G 240+
Note: Abandoned calls greater than or equal to the lower limit but less than the upper limit of a column’s interval appear in that column. For example, a 6 second call and a 19.5 second call both count in a 6–20 second column, but a 20 second call counts in the 20–40 second column.
- Click Save.