Co-browse requirements


Website requirements

Co-browse does not mirror the following types of content to viewers:

  • Canvas elements
  • Video
  • Flash

Co-browse also does not mirror most ads because of potential security vulnerabilities.

Agent requirements

Agent requirements are the same as the overall PureCloud requirements.

Sharer requirements

Customers need a web browser to share their view of a webpage with agents. Customers can use any of the listed browsers for any of the listed operating systems.

Genesys recommends the most recently released version of the systems listed. Older versions and pre-release versions may not be supported. 

Operating systems

Any desktop operating system that can install a supported web browser, such as:

  • Mac OS
  • Windows

Web browsers

  • Google Chrome

  • Mozilla Firefox

  • Safari

  • Safari Tech Preview: Next pre-release of Safari, stability not guaranteed

  • Internet Explorer

  • Edge