Co-browse does not mirror the following types of content to viewers:
- Canvas elements
Co-browse also does not mirror most ads because of potential security vulnerabilities.
Agent requirements are the same as the overall Genesys Cloud requirements.
Customers need a web browser to share their view of a webpage with agents. Customers can use any of the listed browsers for any of the listed operating systems.
Genesys recommends the most recently released version of the systems listed. Older versions and pre-release versions may not be supported.
Any desktop operating system that can install a supported web browser, such as:
- Mac OS
- Google Chrome
- Mozilla Firefox
- Safari Tech Preview: Next pre-release of Safari, stability not guaranteed
- Internet Explorer