Co-browse for web messaging requirements

Feature coming soon

Website requirements

Co-browse does not mirror the following types of content to viewers:

Canvas elements
Video
Flash

Co-browse also does not mirror most ads because of potential security vulnerabilities.

Agent requirements

Agent requirements are the same as the overall Genesys Cloud requirements.

Sharer requirements

Customers need a web browser to share their view of a webpage with agents. Customers can use any of the listed browsers for any of the listed operating systems.

Genesys recommends the most recently released version of the systems listed. Older versions and pre-release versions may not be supported.

Operating systems

Any desktop operating system that can install a supported web browser, such as:

Mac OS
Windows

Web browsers

Google Chrome
Mozilla Firefox
Safari
Safari Tech Preview: Next pre-release of Safari, stability not guaranteed
Internet Explorer
Edge

Note: CSS files need to be publicly accessible for co-browse. For example, if your customer wants to use co-browse after a member login or within an intranet, CSS files must be publicly accessible or display issues might occur.